Welcome to Rydy Driver Solutions LLC (“Rydy,” “we,” “our,” or “the Company”).
These Terms and Conditions (“Terms”) constitute a legally binding agreement between Rydy and any individual or entity (“User,” “Driver,” “Rider,” or “Affiliate”) who accesses or uses our mobile application, website, or any services offered by Rydy (collectively, the “Services”).
By accessing, downloading, or using the Services, you acknowledge that you have read, understood, and agreed to be bound by these Terms, as well as our Privacy Policy.
If you do not agree with any provision herein, you must discontinue use of the Services immediately.
Rydy provides a digital marketplace that connects independent drivers with passengers seeking transportation and enables users to participate in affiliate programs. Rydy is not a transportation carrier or employer of drivers and does not own, operate, or control the vehicles used to provide rides.
For the purpose of these Terms:
Driver: An independent contractor approved by Rydy to provide ride services via the platform.
Rider (Passenger): A user who requests and receives a transportation service through the Rydy application.
Affiliate: A registered user who refers others to Rydy and earns commissions based on Rydy’s affiliate program rules.
Account: The digital profile created by a User to access Rydy’s Services.
Platform: The Rydy Driver mobile app, Rydy Rider app, and the website rydydriver.com or related domains.
Trip: A transportation service facilitated through the Rydy Platform between a Driver and a Rider.
Fee: Any charge, commission, or rate applicable to the use of the Services.
Terms: This document, including any updates, addenda, or referenced policies (such as the Privacy Policy).
Rydy operates solely as a technology and communications platform. It connects Riders with independent Drivers and enables digital payment processing through authorized third-party providers.
Rydy does not provide transportation, logistics, or delivery services.
All transportation services are rendered by independent Drivers who operate as self-employed contractors or under their own business entities.
No agency, partnership, joint venture, or employment relationship exists between Rydy and any User. Drivers act on their own behalf and are solely responsible for complying with all local, state, and federal laws, including vehicle licensing, insurance, and tax obligations.
By creating an Account, accessing the Platform, or using any Service, you:
Confirm that you are at least 18 years of age (or the legal age of majority in your jurisdiction).
Acknowledge that you have the legal capacity to enter into a binding agreement.
Agree to comply with all applicable laws, traffic regulations, and community guidelines.
Consent to electronic communications, disclosures, and records in connection with your use of the Services.
If you are using the Platform on behalf of a company or other entity, you represent that you have the authority to bind such entity to these Terms.
Rydy reserves the right to update, modify, or replace these Terms at any time.
When changes occur, Rydy will:
Post the updated version on its website and/or application; and
Notify Users through email or app notification when required by law.
The “Effective Date” at the top of this document reflects the latest revision.
Your continued use of the Services after such changes constitutes your acceptance of the revised Terms.
To use Rydy’s Services, you must meet the following criteria:
Be at least 18 years old and legally capable of entering into contracts.
Possess a valid driver’s license and vehicle insurance (if applying as a Driver).
Maintain a clean criminal and driving record, subject to Rydy’s background check policies.
Own or have access to a smartphone compatible with Rydy’s app requirements.
Provide accurate, current, and verifiable personal and payment information.
Rydy reserves the right to deny, suspend, or terminate any account that fails to meet these requirements or violates any of these Terms.
To access the Services, Users must create an Account by providing accurate and verifiable information.
You agree to:
Maintain the confidentiality of your login credentials.
Be responsible for all activities that occur under your Account.
Notify Rydy immediately if you suspect unauthorized access or any security breach.
Rydy may require identity verification, background screening, and compliance checks through third-party providers.
Providing false, misleading, or incomplete information may result in suspension or permanent termination of your Account.
Rydy Driver Solutions LLC (“Rydy”) provides a digital platform that enables:
Drivers to offer transportation services to Riders.
Riders to request, schedule, and pay for rides through the Rydy application.
Affiliates to promote Rydy and earn commissions under the affiliate program.
Rydy’s role is limited to operating the technology platform and facilitating communication and payment between independent parties.
Rydy does not own vehicles, employ drivers, or guarantee the availability, quality, or safety of any specific trip.
All transportation, pricing, timing, and service quality are determined exclusively by the independent Drivers.
Riders agree to:
Use the Services solely for lawful and personal transportation purposes.
Maintain courteous, respectful behavior toward Drivers and other Users.
Provide accurate pickup and drop-off information.
Pay all applicable fees promptly upon trip completion.
Avoid any behavior that may endanger the Driver, the vehicle, or other passengers.
Rydy reserves the right to suspend Riders who engage in harassment, abuse, or fraudulent behavior.
Drivers agree to:
Hold a valid driver’s license and comply with all traffic and safety regulations.
Maintain vehicles in good condition, insured, and legally registered.
Provide services professionally and courteously.
Accept or reject trip requests at their own discretion, within applicable laws.
Not discriminate based on race, gender, religion, sexual orientation, or any protected characteristic.
Refrain from using Rydy while under the influence of alcohol, drugs, or impairing substances.
Drivers are independent contractors and not employees, agents, or representatives of Rydy.
They are solely responsible for any taxes, insurance, or permits required by law.
Affiliates must:
Follow Rydy’s marketing and branding guidelines.
Avoid deceptive or misleading advertising.
Use approved referral links and respect applicable privacy laws.
Not manipulate or falsify referrals to generate commissions.
Violations may result in suspension from the affiliate program and forfeiture of unpaid commissions.
Trip fares are determined based on variables such as distance, duration, demand, and Driver-set pricing when applicable.
The Rider will be shown an estimated fare before confirming the ride. Final fare amounts may differ due to tolls, waiting time, or route adjustments.
Rydy may charge platform fees to Riders and/or Drivers for the use of the app, payment processing, or affiliate operations.
Drivers receive the remaining portion of the fare after deductions of applicable fees, taxes, and third-party charges.
Payments are handled securely through authorized third-party processors (e.g., Stripe, PayPal, Apple Pay, Google Pay).
By using Rydy, Users authorize Rydy and its partners to process and transfer payments on their behalf.
Rydy does not store complete payment card details and complies with PCI-DSS standards.
Refunds may be issued in limited circumstances, such as duplicate charges or system errors.
Refund requests must be submitted in writing to support@rydy.com within 7 business days of the transaction.
Rydy reserves the right to investigate and determine refund eligibility on a case-by-case basis.
Users are responsible for any applicable taxes arising from their use of the Services.
Drivers and Affiliates must report their income and comply with all federal, state, and local tax obligations.
Rydy offers an Affiliate Program that allows Users to earn commissions when referring new Riders or Drivers.
Must have an active Rydy account in good standing.
Must comply with all marketing laws and avoid spam or deceptive practices.
Affiliates earn a percentage of Rydy’s platform fee from referred Users, as specified in the affiliate dashboard.
Commissions are paid monthly or as otherwise stated by Rydy.
Rydy reserves the right to modify commission rates or eligibility criteria at any time.
Rydy may suspend or terminate affiliate accounts for fraud, policy violations, or inactivity.
All unpaid commissions may be forfeited upon termination due to violation.
Riders may cancel a ride before pickup through the app.
Cancellation fees may apply if the Driver is already en route or has arrived at the pickup location.
Drivers may cancel a trip for legitimate reasons (e.g., safety concerns, no-show Riders).
Repeated or unjustified cancellations may lead to account review or suspension.
Users should first attempt to resolve any service disputes through Rydy Support within the app or by email at support@rydy.com.
Rydy will act as a neutral intermediary to facilitate communication but does not guarantee a specific resolution outcome.
All Users agree not to:
Use the Platform for unlawful or fraudulent purposes.
Harass, abuse, or threaten other Users or Rydy staff.
Attempt to gain unauthorized access to the Platform or its data.
Copy, modify, distribute, or reverse-engineer Rydy’s software.
Engage in fare manipulation, fake accounts, or misuse of referral programs.
Post or share offensive, defamatory, or obscene content.
Violation of these rules may result in immediate suspension or termination of your account without notice.
Rydy reserves the right to suspend or permanently terminate any account that:
Violates these Terms or applicable law.
Engages in fraudulent, unsafe, or abusive behavior.
Submits false documentation or fails verification checks.
Compromises the safety or trust of other Users.
Upon termination, the User’s access to the Platform and related data may be revoked.
Outstanding balances or obligations remain payable.
Rydy may retain certain records for compliance and legal purposes in accordance with its Privacy Policy.
Rydy provides a digital marketplace that connects independent Drivers and Riders.
Rydy does not provide transportation, logistics, or delivery services and does not function as a transportation carrier, broker, or insurer.
All transportation services are provided directly by independent third-party Drivers, who are not employees, agents, or representatives of Rydy.
Drivers are free to determine their working hours, accept or reject trip requests, and operate their vehicles under their own discretion and responsibility.
By using the Platform, Users acknowledge that:
Rydy’s role is limited to facilitating communication, trip requests, and payments.
Rydy does not guarantee the reliability, safety, quality, or availability of any particular Driver or trip.
Users enter into transportation agreements directly with each other, not with Rydy.
To the maximum extent permitted by applicable law, Rydy Driver Solutions LLC, its affiliates, officers, employees, and contractors shall not be held liable for:
Any indirect, incidental, consequential, punitive, or special damages (including loss of profits, data, or goodwill).
Accidents, delays, injuries, property damage, or disputes arising from the acts or omissions of Drivers, Riders, or third parties.
Service interruptions, app malfunction, or data loss resulting from network, software, or hardware issues beyond Rydy’s control.
Unauthorized access, hacking, or alteration of user data despite reasonable safeguards.
In no event shall Rydy’s total cumulative liability exceed the amount paid by the User to Rydy within the six (6) months preceding the claim.
Some jurisdictions do not allow the exclusion of certain warranties or damages; in such cases, Rydy’s liability will be limited to the minimum permitted by law.
Drivers are required to maintain valid automobile liability insurance consistent with state and federal laws.
Proof of coverage must be provided upon registration and periodically thereafter.
Failure to maintain valid insurance will result in suspension or termination of the Driver’s account.
Rydy may, at its sole discretion, maintain contingent commercial liability coverage for certain operations, but such coverage:
Is not a substitute for the Driver’s personal or commercial insurance.
Does not create any ownership, employment, or agency relationship.
May not cover all types of incidents, accidents, or damages.
Drivers and Riders are encouraged to review their personal insurance policies to ensure appropriate coverage.
Users must immediately report any incident, accident, or misconduct involving a Rydy trip to support@rydy.com.
In emergencies, Users must contact local law enforcement before reaching out to Rydy.
Rydy may cooperate with police investigations, insurance carriers, and legal authorities as required.
Users agree to indemnify, defend, and hold harmless Rydy Driver Solutions LLC, its directors, employees, affiliates, and agents from any claims, damages, losses, or expenses (including attorneys’ fees) arising from:
Violation of these Terms or applicable laws.
Misuse or unauthorized access to the Platform.
Negligent or intentional conduct during the use of Rydy’s Services.
Breach of Driver, Rider, or Affiliate obligations under these Terms.
Rydy reserves the right to assume exclusive defense and control of any matter otherwise subject to indemnification, in which case the User shall cooperate fully with Rydy.
Rydy shall not be liable or deemed in breach of these Terms for any delay or failure to perform its obligations due to causes beyond its reasonable control, including but not limited to:
Natural disasters, fires, floods, earthquakes, or extreme weather.
Acts of war, terrorism, civil unrest, or government actions.
Power outages, internet failures, or third-party service interruptions.
Strikes, labor disputes, or transportation breakdowns.
Performance shall be deemed suspended during the period of such events.
Rydy will make reasonable efforts to resume operations promptly once conditions permit.
The Platform may contain links or integrations to third-party services such as Google Maps, Stripe, PayPal, Apple Pay, Meta, or other vendors.
Rydy does not control, endorse, or assume responsibility for the content, functionality, or policies of such third parties.
By using those services, Users acknowledge that their personal information may be governed by the third party’s own privacy and terms of service.
Rydy disclaims all liability arising from the use of or reliance on any external websites, APIs, or tools not operated directly by Rydy.
The Platform and all related services are provided “as is” and “as available”, without warranties of any kind, express or implied.
Rydy does not warrant that:
The Platform will be error-free, uninterrupted, or secure.
The Services will meet every User’s expectations or specific requirements.
All information or data will be accurate, reliable, or up-to-date.
To the fullest extent permitted by law, Rydy expressly disclaims all warranties, including but not limited to implied warranties of merchantability, fitness for a particular purpose, or non-infringement.
All content, software, databases, source code, designs, logos, trademarks, and related materials on the Rydy Platform (collectively, the “Rydy IP”) are the exclusive property of Rydy Driver Solutions LLC or its licensors.
Users are granted a limited, non-exclusive, non-transferable, revocable license to access and use the Platform and its Services strictly for lawful personal or commercial purposes in accordance with these Terms.
Users may not:
Copy, reproduce, modify, or create derivative works from the Platform.
Reverse engineer, decompile, or extract the source code.
Sell, rent, or sublicense any portion of Rydy’s technology or content.
Use Rydy’s trademarks, trade names, or logos without prior written authorization.
Unauthorized use of Rydy IP constitutes a material breach of these Terms and may result in legal action under federal and state law, including the U.S. Copyright Act and Lanham Act.
These Terms and any related disputes shall be governed by and construed in accordance with the laws of the State of Texas, United States, without regard to conflict-of-law principles.
All claims or proceedings arising under these Terms shall be brought exclusively in the state or federal courts of Harris County, Texas, unless otherwise required by applicable law.
Both parties hereby consent to the personal jurisdiction and venue of such courts.
Rydy reserves the right to require binding arbitration for certain disputes, in accordance with the Federal Arbitration Act (FAA) and the rules of the American Arbitration Association (AAA).
If arbitration is invoked, both parties waive the right to trial by jury or to participate in class actions, except where prohibited by law.
If any provision of these Terms is found to be invalid, illegal, or unenforceable by a court of competent jurisdiction, the remaining provisions shall remain in full force and effect.
The invalid provision shall be replaced by a valid one that best reflects the intent of the original provision.
These Terms, together with Rydy’s Privacy Policy and any additional policies or guidelines posted within the Platform, constitute the entire agreement between the User and Rydy.
They supersede all prior or contemporaneous communications, proposals, or agreements, whether oral or written, relating to the subject matter herein.
No waiver of any term or breach shall be deemed a continuing waiver unless expressly stated in writing by Rydy.
Users may not assign or transfer their rights or obligations under these Terms without prior written consent from Rydy.
Rydy may assign these Terms, in whole or in part, without notice, in the event of a merger, acquisition, or transfer of business operations.
These Terms shall be binding upon and inure to the benefit of the parties and their respective successors and permitted assigns.
Users agree to receive all notices, disclosures, and communications from Rydy electronically through email, in-app messages, or the Platform’s notification system.
All legal notices to Rydy shall be sent to:
Rydy Driver Solutions LLC
15919 Bluffdale Dr, Houston, Texas 77084
📧 privacy@rydy.com
Rydy may update its contact address or notice methods at any time by publishing such changes on its website.
For inquiries regarding these Terms, account issues, or complaints, please contact:
Email: support@rydy.com
Hours: Monday–Friday, 9:00 a.m.–5:00 p.m. CST
Rydy strives to respond to all requests within five (5) business days.
By accessing or using the Platform, Users acknowledge that they have read, understood, and agreed to be bound by these Terms and Conditions.
Use of the Services after updates are posted constitutes continued acceptance of the revised Terms.
These Terms and Conditions shall take effect on October 15, 2025, and remain valid until replaced or modified by Rydy Driver Solutions LLC.